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UID:HFESHCS_2024 International Symposium on Human Factors and Ergonomics i
 n Health Care_sess121_INDLEC123@linklings.com
SUMMARY:“People Are Not Thinking About HIV Anymore:” Process Design for Pe
 diatricians and Adolescents to Support Human Immunodeficiency Virus Testin
 g and Preexposure Prophylaxis
DESCRIPTION:Oral Presentations\n\nDean Karavite, Haley Richardson, Jessica
  Hopkins, Liz Odunaiya, and Naomi Pressman (Children's Hospital of Philade
 lphia) and Sarah Wood (Children's Hospital of Philadelphia; Perelman Schoo
 l of Medicine, University of Pennsylvania)\n\nBACKGROUND AND SIGNIFICANCE:
  \n\nDespite the disproportionate burden of Human Immunodeficiency Virus (
 HIV) in adolescents and young adults, uptake of HIV testing and pre-exposu
 re prophylaxis (PrEP) remains suboptimal. The United States Preventative S
 ervices Task Force and Centers for Disease Control and Prevention guidelin
 es endorse universal HIV testing and PrEP counseling. [1] However, only 9%
  of U.S. high school students have been HIV tested, and <1% of PrEP prescr
 iptions are for minor adolescents.[2] HIV prevention service delivery also
  suffers from striking health inequities, with disparate rates of HIV test
 ing and PrEP prescription by race, sex, and sexual orientation. [3,4] \n\n
 Pediatric primary care visits are a window of opportunity for sexually tra
 nsmitted infection (STI) and HIV screening, and based on results, delivery
  of effective interventions such as PrEP. Yet sexual health service delive
 ry in pediatric primary care is hampered by limited time and a lack of ped
 iatrician comfort with sexual health discussions. In these busy settings, 
 high provider mental workload can also result in biased decision making. D
 eveloping strategies for pediatricians to follow existing guidelines, equi
 tably and efficiently, for HIV prevention services could help address low 
 screening rates and disparities in PrEP prescribing.\n\nMETHODS: \n\nWe ar
 e performing a sociotechnical analysis of pediatric primary care involving
  the diagnosis and treatment of STIs with a focus on HIV testing and PrEP 
 counseling and prescribing. Data collection is being achieved via semi-str
 uctured interviews of up to forty primary care providers, forty adolescent
  patients, and other pediatric primary care clinicians and staff. Particip
 ant recruitment is from a network of 31 primary care practices focusing on
  practices with patient populations more likely to experience inequities. 
 The provider interview script is based on the presentation and walkthrough
  of a realistic scenario of a patient presenting with a STI and the subseq
 uent potential workflows and outcomes involving HIV testing, and PrEP coun
 seling and prescribing. The interview guide was developed to capture infor
 mation based on the Systems Engineering Initiative for Patient Safety (SEI
 PS) 2.0 model to capture factors describing the work domain, processes, an
 d outcomes. [5] Following the scenario discussion, provider interview part
 icipants are asked to evaluate the potential effectiveness of potential in
 terventions including automated lab result messaging, text messaging to ad
 olescent patients, and a dedicated PrEP Navigator who would manage PrEP co
 unseling. Interviews are audio recorded and transcribed. The transcripts a
 re analyzed using a rapid qualitative analysis method also known as the “s
 ort and sift, think and shift” approach, to efficiently yield action-orien
 ted findings.[6] Initial coding templates capture relevant data regarding 
 barriers and facilitators at each stage of the workflow for the outcomes o
 f HIV testing and PrEP. These data are then organized into a matrix, to al
 low for identification of key themes from within the SEIPS model, and addi
 tional novel themes. \n\nRESULTS: \n\nProvider interviews are in process, 
 and adolescent interviews have just begun at the time of this submission, 
 but with nine provider interviews complete, at least four broad themes are
  emerging. 1) Education: Providers are aware of PrEP and have positive att
 itudes toward it but are unfamiliar with guidelines on recommending and pr
 escribing PrEP, would value provider education delivered through multiple 
 channels to accommodate their availability, and to be given easy access to
  trustworthy information resources and tools. 2) Time and Workload: Provid
 ers repeatedly discussed time and workload constraints within an adolescen
 t well or sick visit and the difficulties in arranging adolescent follow-u
 p visits, in person, phone, or tele-visit, for HIV testing and PrEP.  3) C
 onfidentiality: Participants discussed challenges, limitations, confusion,
  and concerns on how the electronic health record protects or fails to pro
 tect, adolescent privacy in multiple scenarios involving test results, doc
 umentation, and prescribing. 4) Resources. Providers interviewed to date r
 epresented 4 practices, 3 urban, 1 suburban, and even between the urban pr
 actices, presented a diverse range of practice personnel resources and pro
 cesses that could be applied to PrEP counseling and prescribing.\n\nProvid
 er responses to the potential interventions were consistent. For automated
  messages, providers felt they could be useful, but alone were inadequate 
 in addressing all the challenges in HIV testing and PrEP counseling and pr
 escribing. In response to text messaging directed at adolescents, provider
 s were optimistic but deferred to direct study of adolescents on this topi
 c. Providers responded positively to a PrEP Navigator and felt that the mo
 st optimal solution would be to distribute tasks to a navigator-type role 
 and the most appropriate and available clinicians and staff. Potential sol
 utions involve a distributed workflow where the provider would make genera
 l decisions and recommendations on HIV testing and PrEP, but have addition
 al tasks performed by a PrEP navigator, a nurse practitioner trained in Pr
 EP, nursing, and/or patient service representatives. In these discussions,
  several potential workflow options were discussed including options for r
 emote interaction with the patient for PrEP counseling, and the various co
 mmunication and documentation channels required to support a distributed w
 orkflow. All participants spoke of the need to interview adolescents and d
 iscussed many challenges including their ability to attend follow-up visit
 s, challenges in protecting confidentiality, specifically issues with the 
 EHR, and finding ways to utilize adolescent preferences for communication 
 and use of technology. Providers described a range of sociotechnical facto
 rs represented by differences between practices that included the availabi
 lity of personal resources, processing of labs, and provider education and
  knowledge access.\n\nDISCUSSION: \n\nOur results to date demonstrate that
 , from a provider perspective, developing EHR-based tools alone, including
  alerts and guideline-based clinical decision support interventions, are i
 nsufficient to contribute to improved outcomes in the delivery of PrEP cou
 nseling and prescriptions to adolescents given complexities related to pro
 vider educational needs, patient confidentiality, and the adolescent visit
  workflow. Instead, our results, derived though a sociotechnical approach,
  indicate a much more extensive and versatile process design that supports
  alternate workflows to accommodate differences in practice resources, pro
 vider knowledge, and confidentiality protections. This process design incl
 udes supporting providers with multi-modal education content, distributing
  and coordinating tasks between providers, nurses, staff, and developing a
  range of integrated EHR tools for documentation and communication tools t
 o support an extensive multi-role workflow. Of course, it will be critical
  to map these potential processes to the preferences of adolescents, but e
 arly results indicate providers support a versatile, dynamic, and distribu
 ted process where workflow and tasks are coordinated between clinicians an
 d staff.\n\nREFERENCES: \n\n1. Centers for Disease Control and Prevention.
  Preexposure Prophylaxis for the Prevention of HIV Infection in the United
  States- 2021 Update. Department of Health and Human Services, Centers for
  Disease Prevention and Control. https://www.cdc.gov/hiv/pdf/risk/prep/cdc
 -hiv-prep-guidelines-2021.pdf. Published 2021. Accessed 2022.\n\n2. Magnus
 on DH, T.; Mera, R. Adolescent Use of Truvada (FTC/TDF) for HIV Pre-Exposu
 re Prophylaxis (PrEP) in the United States: (2012-2017). 22nd Internationa
 l AIDS Conference; 2018; Amsterdam, Netherlands.\n\n3. Petsis D, Min J, Hu
 ang YV, Akers AY, Wood S. HIV Testing Among Adolescents with Acute Sexuall
 y Transmitted Infections. Pediatrics. 2020;145(4).\n\n4. Watson DL, Shaw P
 A, Petsis DT, et al. A retrospective study of HIV pre-exposure prophylaxis
  counselling among non-Hispanic Black youth diagnosed with bacterial sexua
 lly transmitted infections in the United States, 2014-2019. J Int AIDS Soc
 . 2022;25(2):e25867.\n\n5. Holden RJ, Carayon P, Gurses AP, et al. SEIPS 2
 .0: A human factors framework for studying and improving the work of healt
 hcare professionals and patients. Ergonomics. 2013;56(11). doi:10.1080/001
 40139.2013.838643\n\n6. Maietta, R., Mihas, P., Swartout, K., Petruzzelli,
  J., & Hamilton, A. B. (2021). Sort and Sift, Think and Shift: Let the Dat
 a Be Your Guide An Applied Approach to Working With, Learning From, and Pr
 ivileging Qualitative Data. Qualitative Report, 26(6).\n\nTrack: Patient S
 afety Research and Initiatives\n\nSession Chair: Joseph Nuamah (Oklahoma S
 tate University)
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