Presentation
MDD25 - The Importance of Bringing Clinician Voices into a Cross-Functional Design Process
DescriptionTo have a user-centered design process, the user centric mentality needs to be present throughout the entirety of the product development process. For that to happen, user voices need to be present not only early and often, but consistently and widely across the product development team. That means user voices need to reach a variety of functions from human factors engineers and user researchers to R&D, Systems and more.
Our R&D team, which includes our human factors engineers, has been eager to implement a more user-centric design process into our product development to create the safest and most effective devices that we can. To do so, we are exploring various methods of regularly bringing in clinicians voices to the group and project teams. These voices support project specific voice gathering and learning as well as the long-term development of our clinical acumen and understanding of the users’ needs, perspectives and behaviors in their workspaces. Doing this means finding ways that all functions on the team get to engage with user voices, whether that be directly or indirectly.
One of the more direct methods of engagement we have found that works easily with today’s technology is allowing cross-functional team members to observe virtual user interviews or evaluations. Another way to share user voices with the team has been panels with clinicians and hospital staff as well as sales representatives who spend much, if not all their time working with the end users of our devices. There are also benefits to having effective systems for communicating user voices indirectly throughout the group and setting up effective knowledge sharing systems. Our team has created a shared knowledge hub for all clinical observations and learnings that the entire R&D team has access to.
The hope is that by regularly bringing in clinicians voices to the product development teams we can minimize the degrees of separation between those developing the product and those who will end up using it, thus creating more unified and user centric design development process.
Our R&D team, which includes our human factors engineers, has been eager to implement a more user-centric design process into our product development to create the safest and most effective devices that we can. To do so, we are exploring various methods of regularly bringing in clinicians voices to the group and project teams. These voices support project specific voice gathering and learning as well as the long-term development of our clinical acumen and understanding of the users’ needs, perspectives and behaviors in their workspaces. Doing this means finding ways that all functions on the team get to engage with user voices, whether that be directly or indirectly.
One of the more direct methods of engagement we have found that works easily with today’s technology is allowing cross-functional team members to observe virtual user interviews or evaluations. Another way to share user voices with the team has been panels with clinicians and hospital staff as well as sales representatives who spend much, if not all their time working with the end users of our devices. There are also benefits to having effective systems for communicating user voices indirectly throughout the group and setting up effective knowledge sharing systems. Our team has created a shared knowledge hub for all clinical observations and learnings that the entire R&D team has access to.
The hope is that by regularly bringing in clinicians voices to the product development teams we can minimize the degrees of separation between those developing the product and those who will end up using it, thus creating more unified and user centric design development process.
Event Type
Poster Presentation
TimeTuesday, March 264:45pm - 6:15pm CDT
LocationSalon C
Digital Health
Simulation and Education
Hospital Environments
Medical and Drug Delivery Devices
Patient Safety Research and Initiatives