Presentation
MDD26 - Human Factors Considerations for an "All-in-one" Medical Device
DescriptionWhen creating a medical device, identifying user needs and market segmentation is important, for feature and safety needs. Oftentimes a singular product is created to meet a specific user group. However, at times innovation can lead to a solution that has two user groups using the same device. The benefit of such machines is that they can be robust systems that have many features that cater to many needs. The question we are set out to explore is whether a singular device satisfies the user needs of two different user groups or even two different use environments? We believe it can, but not without human factors considerations and intentional design. Two different user groups mean distinct user needs. When a device can be used by both an HCP and a lay user their general goal may be the same – complete the therapy. But their needs, expectations, and workflows vastly vary. Similarly, environments of use are important to take note of as well – the home environment, outpatient clinic and a hospital all look and operate differently. They have independent challenges and needs. In this talk we will look at dialysis machines as a case study for whether a single device can satisfy the needs of two separate user groups and differing use environments. We will look at when it is important to show general information versus detailed information, along with which user group or use environment may prefer one type of information over the other. We will also explore how to include safety measures in the device for the two different user groups who have different skills and educational experience. We will then move onto how troubleshooting can be improved for the two different user groups. Additionally, in an “all-in-one” device there needs to be a careful balance between maintaining UX consistency and differentiation to help guide the users’ interactions. Finally, we will touch on how the use of sensors is key in a device that is used in multiple environments by different people, from a usability standpoint but also from a safety standpoint.
Event Type
Poster Presentation
TimeMonday, March 254:45pm - 6:15pm CDT
LocationSalon C
Digital Health
Simulation and Education
Hospital Environments
Medical and Drug Delivery Devices
Patient Safety Research and Initiatives