Presentation
DH8 - Going Beyond Safe and Effective: How the Look-and-Feel of Mobile Applications Affects the User Experience
DescriptionAs experts in human factors, we know that a human’s interaction with a medical device interface is enveloped in nuance and context. Mobile applications that facilitate patients’ treatments in the home-healthcare environment are becoming more prevalent every year. These applications are often built in adherence to guidance documents like ANSI/AAMI HE75:2009, ISO 14915-2:2003, Web Content Accessibility Guidelines (WCAG), and others to provide a strong baseline for developing user experiences. While these guidelines give an outline of best practices for improving user comprehension and reducing harms, they do not extend to considerations for enhancing the overall user experience. That guidance documents do not cover user satisfaction in mobile applications is a gap that can leave users’ experiences with their medical devices feeling tedious instead of feeling incentivized to continue their treatment. We use the phrase “form follows function” to speak to the importance of usability for our users, and we do this by adhering to guidance documents and testing to mitigate risk, which in turn can have the effect of neglecting the form, or enjoyment, of our products.
In this case study, Design Science aims to utilize guidance documents for medical device mobile applications such as ANSI/AAMI HE75:2009, ISO 14915-2:2003, and WCAG to create example interfaces that adhere to their guidelines. We will design two application examples; one that solely follows the guidance and does not go further, and one that follows the guidance while advancing the level of design considerations that can enhance the user experience through satisfaction. The goal of this exercise is to highlight the gaps in the guidance documents’ considerations for mobile applications that will make their experiences with their medical devices feel more enjoyable. These example interfaces will outline specific design elements such as micro-interactions, motion design, gamification and others that can enhance user satisfaction that will ultimately improve the usability.
In this case study, Design Science aims to utilize guidance documents for medical device mobile applications such as ANSI/AAMI HE75:2009, ISO 14915-2:2003, and WCAG to create example interfaces that adhere to their guidelines. We will design two application examples; one that solely follows the guidance and does not go further, and one that follows the guidance while advancing the level of design considerations that can enhance the user experience through satisfaction. The goal of this exercise is to highlight the gaps in the guidance documents’ considerations for mobile applications that will make their experiences with their medical devices feel more enjoyable. These example interfaces will outline specific design elements such as micro-interactions, motion design, gamification and others that can enhance user satisfaction that will ultimately improve the usability.
Event Type
Poster Presentation
TimeTuesday, March 264:45pm - 6:15pm CDT
LocationSalon C
Digital Health
Simulation and Education
Hospital Environments
Medical and Drug Delivery Devices
Patient Safety Research and Initiatives