Presenter

Jessica Franklin is a Human Factors Engineer and multidisciplinary thinker who uses a wholistic approach to help create products and systems that make an impact. She leverages her wide ranging knowledge, expertise, and empathy to give patients and users dignified experiences. Jessica is known for skillfully applying design thinking to medical device design.

After earning her Master’s degree in Biomedical/Medical Engineering from Drexel University, Jessica went on to work as a Human Factors Specialist. In this role, she was responsible for developing and executing comprehensive Usability Engineering/Human Factors programs in compliance with ISO-62366 standards, guiding FDA submissions across diverse medical device categories. Jessica created study designs, moderated, and produced final reports for both formative and summative studies. She also worked closely with multidisciplinary teams, both internal and external, to gather and analyze user feedback, integrating various research methods like in-person ethnography, digital studies, surveys, interviews, and focus groups. After working as an HF Specialist, Jessica took on the role of Senior Human Factors Engineer. She applied usability standards and FDA guidelines in devising HFE strategies for diverse projects. Additionally, her responsibilities included continuous improvement of HF/UE deliverables, scoping product development projects to align with agency directives, championing Human Factors, research, and user-centric design, and collaborating with internal and client Quality teams for standard compliance, risk management, and usability engineering deliverables.